Terms of Service

What Mofitness is

We connect you with independent fitness professionals — coaches, dietitians, physiotherapists and instructors — and provide tools for booking, video consultations, messaging and training guidance.

Professionals on Mofitness are independent practitioners, not our employees. We verify identity and certifications before anyone appears on the platform, but the advice they give is their own professional judgement.

Not medical advice

Nothing on Mofitness — including our AI assistant, the daily email, and general training content — is medical advice, diagnosis or treatment. If you have a medical condition, are pregnant, are recovering from injury, or are unsure whether exercise is safe for you, speak to a doctor before starting.

Exercise carries inherent risk. You take part at your own risk and are responsible for stopping if something hurts.

Your account

You need an account to book a consultation. Keep your password secure and do not share your account. You must be at least 16 to hold an account; under-18s need a parent or guardian's consent.

Give accurate information — particularly about injuries and health conditions. A professional can only keep you safe with what you tell them.

Bookings and cancellations

Booking reserves a specific time with a specific professional. Please cancel with reasonable notice if you cannot attend — repeated no-shows may lose you booking access.

Where a session is paid, payment terms are agreed with that professional. Individual practitioners set their own rates and cancellation policies.

Conduct

Treat professionals and other members with respect. We remove accounts for harassment, abuse, discriminatory behaviour, or misuse of the messaging and video features.

Events

Event registration is subject to the terms of that event, including capacity, deadlines and refunds. Follow safety instructions from Mofitness staff and coaches on the day.

Changes

We may update these terms as the service develops. Material changes will be communicated by email before they take effect. Continuing to use Mofitness after that means you accept the updated terms.

Contact

Questions: [email protected]. See also our Privacy Policy.